| Issue ID | 988889 |
| Internal NHTSA # | 10520665 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C300 |
| Model Year | 2009 |
| File date | 07/06/13 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | The vehicle would not accept the computer chip key pod and the car was completely disabled, steering lock assembly had an electrical fault. The car was completely locked up, unable to turn ignition on. No advance notice that this was a problem. The car had to be towed to a mercedes dealership for repair, almost 50 miles at a cost of $240. The repair was $707. 00 and involved replacement of steering column lock assembly. This was not covered under warranty by mercedes and they have not announced a recall even though this problem seems prevalent on the internet. The safety issue is having a vehicle that cannot be operated, nor repaired by anyone other than an authorized mercedes dealership. This problem strands the driver at a place wherever the problem may occur. I had the dealership return the faulty part if nhtsa would like to inspect it. The mercedes benz steering column lock problem is not from wear and tear, more likely a software problem between the ignition and the key. As a consumer, i feel ripped off to the tune of $1,000 to pay for a problem that mercedes knows about, yet has not initiated a recall to repair the fault. |
| Vehicle Mileage at Failure | 60000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | CHINO HILLS, CA |
| VIN pattern | WDDGF54X39FXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |